Security has always been our top priority in designing Furbo and your privacy is important to us.
To put it technically, Furbo connects to our service using 2048-bit RSA private keys for key exchange, which is the same encryption level that most banks use. This means that only you and those users that you authorized can access your Furbo. To prevent any security issues, please keep your username and password confidential.
For an extra level of security, you may consider following these tips:
Things you can do to keep your WiFi environment secure
- Use WPA2 or WPA3 encryption on your router, with a strong Wi-Fi password.Your password should contain at least 8 characters, and it should be a combination of uppercase and lowercase letters, symbols, and numbers.
- Change your router’s default admin password.
- Avoid accessing your Furbo over public or unknown Wi-Fi networks.
Things you can do to keep your Furbo account secure
Enable 2-Step Verification
2-step verification adds extra security to your account, so you can have peace of mind when using Furbo products.
Click here to learn more about 2-Step Verification
Use different passwords for your accounts and systems.
It’s good practice to maintain different passwords for different accounts. By doing so, you reduce the risk of malicious attacks that could use compromised credentials from one account to access your other accounts.
Regularly update your passwords
It’s always great to update your passwords every three to six months. If it’s been more than six months since you’ve last updated your password, we recommend doing it now. When creating a password, use a mix of numbers, upper- and lower-case letters, and symbols so you have a complex and strong password.
Click here to reset your password
Watch out for scams
- Furbo will never ask for your password or verification code by email, chat, phone, or social media.
- Only download the Furbo app from the Apple App Store or Google Play.
- Only sign in through the Furbo app or official Furbo websites furbo.com , https://furbo.com/account
- Be cautious of messages about “urgent security updates” or account problems. Don’t click their links. Open the Furbo app directly instead.
- If your browser shows a security or certificate warning on a Furbo website, don’t continue. Contact us.