Your Furbo is in your home, so security has always been our top priority. Here’s how we protect your Furbo and your data.
Encrypted Connections
All communication between your Furbo, the Furbo app, and our servers is encrypted in transit using industry-standard encryption. To put it technically, Furbo connects to our service using 2048-bit RSA private keys for key exchange, which is the same encryption level that most banks use.
This means that only you and the people signed in to your Furbo account can access your camera. To prevent any security issues, please keep your username and password confidential.
For an extra level of security, you may consider following these tips:
Things you can do to keep your WiFi environment secure
- Use a secure WiFi/Router password - Your password should contain at least 8 characters, and it should be a combination of uppercase and lowercase letters, symbols, and numbers.
- Do not use the same password for different systems or accounts.
- Do not connect your mobile phone to unknown networks when you are outside.
Things you can do to keep your Furbo account secure
Enable 2-Step Verification
2-step verification adds extra security to your account, so you can have peace of mind when using Furbo products.
Click here to learn more about 2-Step Verification
Use different passwords for your accounts and systems.
It’s good practice to maintain different passwords for different accounts. By doing so, you reduce the risk of malicious attacks that could use compromised credentials from one account to access your other accounts.
Regularly update your passwords
It’s always great to update your passwords every three to six months. If it’s been more than six months since you’ve last updated your password, we recommend doing it now. When creating a password, use a mix of numbers, upper- and lower-case letters, and symbols so you have a complex and strong password.
Click here to reset your password
Camera off mode for keeping your privacy
Privacy Mode lets you remotely turn off your Furbo camera without unplugging it. You can do this directly from the Furbo app.
Click here to see how to set up the