Need Help with Your Furbo?

If you have any questions or are experiencing issues with your Furbo, we’re here to help!

To assist you as quickly and accurately as possible, please provide the following details when contacting us:

What to Include:

1. Furbo email account (if you have one – non-users can skip this)

2. A clear photo of the silver sticker located at the bottom of your Furbo device (non-users can skip this)

3. A detailed description of the issue or question you have

Support Hours

Monday to Friday: 24 hours

Saturday & Sunday: 6:00 AM – 6:00 PM PST (GMT-8)

🔔 Quick Note:

While we don’t offer phone support, our dedicated team is just a click away! We’ve chosen live chat and email as our primary support channels because they allow us to assist you faster, track your issue more accurately, and provide helpful resources along the way. Most customers find this the quickest way to get the support they need—right when they need it.

How to Contact Us

💬 Live Chat:

To contact support, you can chat with us by clicking the button below:

Live Chat

📧 Via Email Support:

Global: support@furbo.com

📱Via the Furbo App:

1. On the Furbo App's main page, click on the "Menu" located in the bottom right corner.
2. Select "Help."
   
3. Click on the chat button to chat with us.