“Unable to Connect to your Furbo” on Furbo 360° Cat Camera

Are you seeing an “Unable to Connect to your Furbo” error?

Follow the troubleshooting steps below based on whether you are currently at home with your Furbo or away from home.

If you are away from home

Try the following:

1. Close the Furbo app completely, then reopen it and try connecting again.
2. If your smartphone is connected to Wi-Fi, switch to 4G/LTE or mobile data and try again.
3. If available, try connecting to your Furbo using the Furbo app on another smartphone.

Some troubleshooting steps require physical access to your Furbo or home router. If the issue continues, perform the at-home troubleshooting steps below when you have access to your Furbo.

If you are at home

Check your Furbo's status light and follow the applicable troubleshooting steps.

Yellow Light

A yellow status light means your Furbo is connected to the internet, but the Furbo app is unable to connect to it.

1. Close the Furbo app completely, reopen it, and try connecting again.
2. Unplug Furbo, wait 30 seconds, and plug it back in. Wait a few minutes for the status light to turn yellow, then try again.
3. Switch your smartphone's connection between Wi-Fi and 4G/LTE or mobile data, then try connecting again.
4. Try connecting to Furbo using another smartphone.
5. If another device can connect successfully, uninstall and reinstall the Furbo app on the original smartphone.
6. Restart your home router. Once Furbo's status light turns yellow, try connecting again.
7. If the issue continues, reset Furbo's Wi-Fi connection:
   • From the Furbo app home screen, tap Menu (☰).
   • Select the Furbo camera experiencing the issue.
   • Tap Reset Wi-Fi.
   • Follow the in-app instructions to reconnect Furbo to your Wi-Fi network.

Blinking Blue Light

A blinking blue status light means your Furbo is disconnected from the internet.

1. Move Furbo closer to your home router while keeping it at least 5 feet away. If the light turns yellow, try connecting again.
2. Unplug Furbo, wait 30 seconds, and plug it back in.
3. Wait for the status light to turn yellow and try connecting again.
4. If the light remains blinking blue, restart your home router.
5. If Furbo continues blinking blue, reset its Wi-Fi connection:
   • From the Furbo app home screen, tap Menu (☰).
   • Select the Furbo camera experiencing the issue.
   • Tap Reset Wi-Fi.
   • Follow the in-app instructions to reconnect Furbo to your Wi-Fi network.

Blinking Yellow Light

A blinking yellow status light means your Furbo is in setup mode.

1. From the Furbo app home screen, tap Menu (☰).
2. Select the Furbo camera experiencing the issue.
3. Tap Remove Device.
4. Set up your Furbo again through the Furbo app.

If the issue continues

If you've completed the troubleshooting steps applicable to your Furbo and the issue continues, send us a message so we can assist you further.

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