If you’re unable to see the Camera ON/OFF button in your Furbo app, don’t worry, this article will guide you through the possible reasons and steps you can take to fix it.
Why is the Camera ON/OFF Button Not Showing?
The Camera ON/OFF button appears only after your Furbo device successfully connects to our server. It may take a few seconds for this connection to be established.
If it takes longer than expected, it could be due to:
- A slow or unstable internet connection on your smartphone
- An unstable Wi-Fi connection on the Furbo’s side
Troubleshooting Steps
1. Restart Your Smartphone
A quick reboot can help reset the connection.
2. Check Internet Access
Open a browser like Safari or Chrome and try visiting a few websites.
- If websites are slow or not loading, your smartphone’s internet connection may be causing the issue.
- If websites load normally, Furbo may be having trouble connecting to the network.
3. Check Furbo’s Connection
If your phone’s internet is working fine, but the ON/OFF button still doesn’t appear, Furbo may be having a connectivity issue. Please refer to the article:
[Unable to Connect to Furbo Dog Camera 360° Live View] and follow the additional troubleshooting steps provided there.
If the steps above didn’t resolve the issue, please contact our Customer Support team and include the following information to help us assist you faster:
Need More Help? Contact Us!
If the steps above didn’t resolve the issue, please contact our Customer Support team and include the following information to help us assist you faster:
-
Photo of the status light on your Furbo
- Please take the photo against a white background to make the color clearer.
- Let us know if the light is blinking or solid.
- Screenshot of any error message or screen where the app is stuck
-
Photo of the sticker with the code on the bottom of your Furbo
- Make sure the MAC~ code is clearly visible.
Then, click the button below to chat with us.