This guide explains why your new Furbo is asking you to activate a Furbo Nanny subscription even if you already have an active plan, how the subscription merge works, and how to activate your new Furbo successfully.
Why am I being asked to activate another subscription?
If your new Furbo is a Subscription-Required model, you will be asked to activate a new Furbo Nanny subscription during setup, even if you already have an active Furbo Nanny plan.
This does not mean you will permanently have two separate subscriptions.
Subscription-Required Furbo cameras are sold as bundled hardware and service packages at a lower upfront hardware cost. Because of this, each new Subscription-Required camera must complete its own subscription activation during its initial setup before it can be used.
Once the activation is complete, Furbo automatically detects your existing Furbo Nanny subscription and merges the plans into a single subscription, so you can manage all eligible cameras together.
Subscription-Required vs Subscription-Optional Furbo
Understanding which type of Furbo you have can help explain why your setup experience is different.
| Subscription-Required | Subscription-Optional |
|---|---|
| Requires Furbo Nanny activation during setup | Works with or without Furbo Nanny |
| Live View remains locked until activation | Live View works immediately |
| Sold at a lower hardware cost with bundled service | Sold without mandatory service |
| Requires subscription activation before use | Usually includes a free trial instead of mandatory activation |
If your Furbo displays a subscription activation screen that locks Live View during setup, it is a Subscription-Required model.
Why can't my current Furbo Nanny subscription activate my new Furbo?
Every Subscription-Required Furbo must complete its own subscription activation during setup.
This activation creates the required service link between your new Furbo and Furbo Nanny.
Your existing Furbo Nanny subscription cannot skip or replace this activation because the new camera must first establish its own service before it can join your existing subscription.
After activation is completed, Furbo automatically combines the subscriptions into one account.
What happens after I activate the new subscription?
After you complete the subscription activation, Furbo automatically checks whether your account already has an active Furbo Nanny subscription.
If an active subscription is found, your subscriptions are automatically merged.
After the merge:
- You keep your current Furbo Nanny subscription.
- Your new Furbo is added to the same subscription.
- Your remaining subscription value is preserved.
- All eligible cameras share one renewal date.
- You manage only one Furbo Nanny subscription going forward.
Depending on your current subscription, your checkout may include one or both of the following:
Top-Up Fee
If you still have time remaining on your existing subscription, you'll pay only for the additional camera coverage for the remainder of your current billing period.
This prorated amount is called the Top-Up Fee.
Commitment Fee
A Commitment Fee (3 months worth of Furbo Nanny) may also apply when adding a new Subscription-Required Furbo.
This prepaid amount extends the subscription period for your newly added camera(s). Because of this, your renewal date may move further into the future.
Once the merge is complete, all eligible cameras renew together on the same date.
How do I activate my new Subscription-Required Furbo?
Follow these steps to activate your new Furbo.
Step 1 — Open the Furbo app
Sign in using the same Furbo account that already has your active Furbo Nanny subscription.
Using the same account ensures your subscriptions merge correctly.
Step 2 — Set up your new Furbo
Select the Furbo model that matches your device and follow the setup instructions in the app.
Look for the model number printed on the sticker at the bottom of your Furbo.
| Furbo Model | Model Number | Description |
|---|---|---|
| Furbo Dog Camera | Furbo2 / Furbo2.5 | Original fixed camera |
| Furbo Dog Camera 360° | Furbo3 | 360° rotating dog camera |
| Furbo Cat Camera 360° | FurboCat | 360° rotating cat camera |
| Furbo Mini | FurboMini | Compact camera |
| Furbo Mini 360° | FurboMini360° | Compact camera with 360° rotation |
Step 3 — Activate Furbo Nanny
After setup, you'll see a message asking you to activate Furbo Nanny.
Tap Upgrade Now.
If you're currently on a Basic plan, you'll be asked to upgrade to either the Standard or Premium plan so all eligible Furbo cameras can be covered under one subscription.
Choose your preferred plan.
Select your billing duration.
Complete checkout.
Frequently Asked Questions
Am I paying for two subscriptions?
No.
Although you'll activate a new subscription during setup, Furbo automatically merges it with your existing Furbo Nanny subscription after activation. You will manage one subscription going forward.
Will I lose the remaining time on my current subscription?
No.
Your remaining subscription value is preserved when your subscriptions are merged.
Why did my renewal date change?
Your renewal date may move because the Commitment Fee adds prepaid subscription time for your newly added camera(s). After the merge, all eligible cameras renew together on the same date.
Why do I have to activate a subscription first?
Subscription-Required Furbo models are sold as bundled hardware and service packages.
Because of this, each new Subscription-Required Furbo must complete its own subscription activation before it can be used.
What if my new Furbo is Subscription-Optional?
Subscription-Optional Furbo cameras do not require subscription activation during setup.
After setup, they can be added to your existing Furbo Nanny subscription automatically, or you can continue using the camera without a subscription and still enjoy core features such as Live View, 2-way audio, treat tossing, and basic alerts. Here are the steps:
Sign in to your Furbo Account using the same email address.
- Open Manage Subscription.
- Select Add Cameras.
- Add your existing Furbo cameras to your subscription.
- Complete checkout if prompted.
Need more help?
If you're unsure whether your Furbo is Subscription-Required or Subscription-Optional, have questions about your subscription charges, or need help activating your new Furbo, please contact Furbo Support. We'll review your account and help you choose the best activation option for your setup.