This article explains how to find the real-time shipping status of your Furbo package. It is for anyone who has purchased a Furbo camera and is waiting for it to arrive. The direct answer depends on where you bought your device: if you ordered from the official Furbo website, you will use the online Furbo Order Lookup tool; if you ordered through Amazon, you will track it directly through your Amazon account.
How to track a Furbo order placed on the official website
If you purchased your Furbo directly from the official Furbo website, you can track your package using the online Order Lookup tool.
To use this tool, you will need:
The email address you used when placing your order.
The order number found in your order confirmation email (for example: #1001).
Steps to track your official website order:
Go directly to the tracking portal: Furbo Order Status Lookup.
Enter your email address in the first field.
Enter your order number (including the '#' symbol) in the second field.
Click the Find Order button.
Once you click the button, the page will display your current order status, shipment fulfillment details, and carrier tracking links if your package has already shipped.
How to track a Furbo order placed on Amazon
If you purchased your Furbo through Amazon, your shipment is handled directly by Amazon's logistics network. You can track your delivery using a desktop browser or the Amazon Shopping mobile app.
Tracking your Amazon order via a desktop browser:
Go to Amazon.com and sign in to your account.
Click on Returns & Orders in the top-right corner of the homepage.
Scroll through your order history to find your Furbo order.
Click the Track Package button located next to your order.
Tracking your Amazon order via the Amazon mobile app:
Open the Amazon Shopping app on your mobile device.
Tap the Profile/Account icon (the person silhouette) in the bottom navigation menu.
Tap on Your Orders.
Locate your Furbo order and tap on it.
Tap Track Package to view live delivery updates and map tracking.
Important Notes
Processing Time: It typically takes 1 to 2 business days for orders placed on the official Furbo website to process and ship. You will receive a shipping confirmation email with a tracking link once it leaves the warehouse.
Missing Tracking Number: If you ordered from the Furbo website and have not received a tracking update after 3 business days, check your Spam or Junk email folder, or use the Order Status Lookup page.
Amazon Delivery Issues: If your Amazon tracking says "Delivered" but you cannot find the package, check around your property, with neighbors, or with building management. Please wait 24 hours, as packages are occasionally marked as delivered prematurely.
What to do next
If your order was placed on the official Furbo website and you still cannot find your tracking information after checking your spam folder, use the Furbo Order Status Lookup tool.
If you bought your Furbo on Amazon and your package is still missing 24 hours after being marked as delivered, contact Amazon Customer Service directly for a replacement or refund.
For any other website delivery issues, reach out to the Furbo Customer Support Team via the live chat icon on the official website.