Are you seeing an “Unable to Connect to Furbo” error? This article will guide you through the steps to identify and resolve connection issues based on your Furbo’s status light. Whether you’re at home or away, follow the instructions below to get your Furbo back online. For urgent support, you can also reach out to us through Live Chat, by clicking the live chat button below
Yellow Light (Solid)
Your Furbo is connected to your internet, but the Furbo app is not able to connect to it.
- Restart the app by closing it from the background, once the app has been closed, relaunch it and try reconnecting.
- Unplug Furbo, wait 30 seconds and plug it back in. Wait for a few minutes until the light turns to Yellow. Try connecting again.
- If your app is still not connected, switch to your 4G/LTE if you are using WiFi on your Smartphone or vice versa, then, try to reconnect.
- If steps 1 - 3 does not work, try to connect to your Furbo using a different device. This will help isolate whether the issue is with the device.
If your other device is able to successfully connect, try to uninstall and reinstall the Furbo app on the phone you are originally attempting to connect to.
- If the above steps did not fix the issue. Restart your home router. Once the light on your Furbo turns to yellow try to reconnect.
- If the issue persists, please reset the WiFi in the Furbo app. Here's how:
- While at your Furbo’s Home-screen, tap the “MENU button on the bottom right which looks like this (☰).
- Chose the Furbo Camera you wish to reset.
- Tap “Reset Wi-Fi”.
If the issue persists, please chat with us.