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Furbo Dog Camera
Designed for Dogs
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Furbo Saves Lives
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Furbo
Furbo Dog Camera
Designed for Dogs
Support
Furbo Saves Lives
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Frequently Asked Question
Frequently Asked Questions
Can my family members and I connect to Furbo at the same time?
My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
Does Furbo need batteries?
Can I use my own treats with Furbo?
Can I return or exchange my Furbo after purchase?
Does Furbo come with a warranty?
See all 10 articles
Popular Topics
Download Furbo App
Best treats to use
Change your Furbo account
Unable to connect Furbo after setup
Error Message: 'Can't connect to your Furbo'
Fail to toss treats
See all 7 articles
Furbo Account and Login
Furbo Security
What is 2-step verification?
New Sign-In Alert
Login to Furbo app
Login Issues
Create and Share your Furbo account
See all 10 articles
Furbo Setup and Update
Set up your Furbo
Setup Multiple Furbos Under one Account
Error Message: 'Wrong Router Password'
Error Message: 'Something's wrong with your internet'
Error Message: 'Something's wrong with Furbo'
Error Message: 'Can't connect to your Furbo'
See all 19 articles
Treat Tossing
Furbo 360° Rotating Controls
Furbo 360° Treat Toss: Info and Troubleshooting
Set your personalized Snack Call
Load and toss treats
A different amount of treats tossed
Clean your Furbo treat container
See all 7 articles
Video and Audio
Set Night Vision
Take pictures or video clips while live streaming
Set Furbo Volume
Talk to your dog on Furbo
Internet data Furbo consumes
Issues with Audio
See all 14 articles
Customize your Settings
On/Off Scheduling
Set Dog Profile
Set Timezone in Furbo
Auto Dog Tracking
Barking Alert
Privacy Mode on Furbo: Camera On/Off
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Customize your Settings
Can my family members and I connect to Furbo at the same time?
Yes, you can! But to protect your privacy, Furbo can only be linked to one Email account and password. If there are multiple us...
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My dog barks all the time, does that mean I will keep receiving barking alerts from Furbo?
If your dog barks often and you would like to avoid receiving repeat notifications, simply adjust Furbo's barking detection sen...
Read more
Does Furbo need batteries?
No batteries are required for Furbo! Furbo uses a USB cable and a standard power adapter to plug into the wall. This way you ca...
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Can I use my own treats with Furbo?
We understand all puppies have different preferences for treats. There is no problem as long as the size of those treats is sma...
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Can I return or exchange my Furbo after purchase?
If you are not fully satisfied with your Furbo, you will have 30 days (from the day you received it) to return or exchange your...
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Does Furbo come with a warranty?
Yes! Furbo comes with a one year warranty starting from the date of shipping. Your Furbo warranty covers all defects, except th...
Read more
See all 10 articles
Download Furbo App
Furbo App is available on iOS and Android mobile devices. Downloading Furbo on smartphones To install Furbo, follow the link f...
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Best treats to use
The best treats for use with Furbo is about half an inch in diameter, aren’t sticky and aren’t easily crumbled. Pet safety is o...
Read more
Change your Furbo account
You need to remove the Furbo Dog Camera from your existing account first to have it set up with a new account. Here's how: 1. W...
Read more
Unable to connect Furbo after setup
If you need urgent assistance, please click the to chat with us button and prepare these information so we can assist you immed...
Read more
Error Message: 'Can't connect to your Furbo'
This error is due to a Bluetooth connection issue between the Furbo app on your phone and the Furbo Dog Camera. If this is...
Read more
Fail to toss treats
Treat tosser function issue may be due to various reasons and can be resolved by trying out different steps. If the treat tosse...
Read more
See all 7 articles
Furbo Security
Security has always been our top priority in designing Furbo and your privacy is important to us. To put it technically, Furbo ...
Read more
What is 2-step verification?
Adding 2-step Verification will add extra security to your account so you will have peace of mind when using Furbo products. Th...
Read more
New Sign-In Alert
This notification means that a new mobile device signed in to your Furbo Account. Here's what you can do: Please check if this ...
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Login to Furbo app
If you already have an existing Furbo account, simply sign in using your Furbo email and password. While on your Furbo’s logi...
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Login Issues
Resolving log in issues with the Furbo app depends on the error message you are getting. If you have issues logging to your Fur...
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Create and Share your Furbo account
You will need an email address you have access to when creating a Furbo account. While on your Furbo’s login page, tap the “Ne...
Read more
See all 10 articles
Set up your Furbo
Please select the product type that you wish to go through. Note: You can check the Model number and Serial Number under your ...
Read more
Setup Multiple Furbos Under one Account
You can setup up to 4 Furbo cameras under one Furbo account. Only Furbos purchased after August 2017 can be setup into one acco...
Read more
Error Message: 'Wrong Router Password'
This is the error message you might receive if your Wi-Fi password was incorrectly entered while connecting your Furbo to your ...
Read more
Error Message: 'Something's wrong with your internet'
Please select the product type that you wish to go through. Note: You can check the Model number and Serial Number under your ...
Read more
Error Message: 'Something's wrong with Furbo'
This is the error message if there's a connection issue between the Furbo Dog Camera and your mobile phone. Logout of your Fu...
Read more
Error Message: 'Can't connect to your Furbo'
If you need urgent assistance, please click the to chat with us button and prepare this information so we can assist you immedi...
Read more
See all 19 articles
Furbo 360° Rotating Controls
Furbo now has the capability to physically rotate to increase your field of view. 360° wide angle view achieved through 270-de...
Read more
Furbo 360° Treat Toss: Info and Troubleshooting
How the Furbo 360° Treat Toss works: Troubleshooting: The Furbo 360° Dog Camera is designed with a smart troubleshooting proc...
Read more
Set your personalized Snack Call
Snack Call is played while a treat is being tossed to get your pets' attention. See the guide below to set up a Snack Call: W...
Read more
Load and toss treats
Make sure to use the recommended treat size and texture to ensure the best treat tossing experience. Best treats that would wo...
Read more
A different amount of treats tossed
Furbo’s treat-tossing was designed according to the methods of variable reward dog training. This means that it will dispense d...
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Clean your Furbo treat container
You will only need a damp cloth to clean your Furbo treat container. The top lid of Furbo is especially designed to prevent bug...
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See all 7 articles
Set Night Vision
Furbo's Night Vision setting allows you to see the video when the room is dark. You can adjust Night Vision within the Furbo ap...
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Take pictures or video clips while live streaming
When you take a picture or a video, it saves automatically on your mobile device. Make sure you have enough storage or memory ...
Read more
Set Furbo Volume
Adjusting Furbo volume can all be done within the Smartphone. You can adjust the volume of the sound coming out for your Smartp...
Read more
Talk to your dog on Furbo
Please select the product type that you wish to jump to. Note: You can check the model number and serial number underneath you...
Read more
Internet data Furbo consumes
Furbo's video quality can be set between SD (standard definition) and HD (high definition). While HD will provide a crisp and c...
Read more
Issues with Audio
If you are having speaker or mic issues, whether on your smartphone while using the Furbo app or on your Furbo Dog Camera, plea...
Read more
See all 14 articles
On/Off Scheduling
On/Off Scheduling allows you to set up a time for your Furbo to automatically turn on or off. Follow these steps to set your sc...
Read more
Set Dog Profile
You can setup up to three (3) dog profiles within your Furbo app. Here's how: While at your Furbo’s homescreen, tap the “plu...
Read more
Set Timezone in Furbo
The time and date that will show on your video feed will depend on the timezone setting on your Furbo app. To adjust the time z...
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Auto Dog Tracking
Auto Dog Tracking is Furbo 360°'s newest smart feature that makes sure your pup stays on Furbo's camera view all the time. Furb...
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Barking Alert
The Barking Alert feature will send you notifications if your dog is barking and quickly check on your dog. See the guide below...
Read more
Privacy Mode on Furbo: Camera On/Off
Privacy mode allows you to turn off your Furbo camera remotely without unplugging your Furbo. Using your Furbo app, you can tur...
Read more
Frequently Asked Questions
Popular Topics
Furbo Account and Login
Furbo Setup and Update
Treat Tossing
Video and Audio
Customize your Settings